Electric Cigarette Roller Machines and electronic cigarettes Warranty and Return Policy
We are absolutely NOT A DROP SHIPPER. We will never advertise a product for sale that we do not presently have in-stock in our own warehouse. We pride ourselves in being among the fastest and safest shippers on the Internet.
TERMS OF SALE: We guarantee that all merchandise purchased will arrive at the customer’s location in perfect “as described” working condition. If the product becomes defective within 30 days we will replace it after it is returned to us. Warranty is for the original product and not for a replacement one. Return address will be provided to you after you have emailed us your notification. Warranty applies to the product and not to the shipping, therefore the shipping must be paid by the purchaser which can be deducted from the account on file.
We do not offer refunds on any sales as we incur irrecoverable processing, labor and advertising fees associated with each sale. No exchanges of any kind. By purchasing any of our items, you are affirming that you have read the Terms of Sale and intend to abide by these terms.
Your product is guaranteed against any damages on arrival (DOA). If you should find the product to be defective, non-operational etc... upon arrival, please contact us immediately in writing and send it back to us within 7 days. You will be provided with a replacement according to the terms displayed above.
SHIPPING: We ship all merchandise through either the FedEx, UPS or the United States Postal Service. We will ship the order Monday through Friday (except for recognized Federal or Postal Holidays).
INTERNATIONAL CUSTOMERS: If you live outside of the United States , please email us to request a shipping rate PRIOR TO PURCHASING. In your email, please specify the quantity of each product, and your complete shipping address (country, city, postal code or Zip Code) so that we can provide you with an accurate shipping rate.
Parts and models are subject to change without notice. This Limited warranty extends only to the original consumer and is not transferable. Warranty registration is not required. Warranty is effective only if: the product is used under normal conditions for its intended purpose, and receives all necessary maintenance and adjustments.
If you cancel the order while the product is in transit you will have to pay the shipping -the ones charged to our company and not to you-(both ways) and the 25% restock fee. If you cancel the order after it was submitted or placed but not shipped yet, you are charged the 6% processing fee.
If you refuse the product (for other than damage): you have to pay actual
shipping charges -the ones charged to our company and not to you-, both ways,
and the 25% restock fee.
If you ignore our non-refundable, non-returnable policy, and still send the product back without a RMA number, than you will be liable for all costs associated with your action, including but not limited to the both ways shipping charges, the 25% restock fees and the $25.00 per item advertising fees.
Item Not as Described: customer has no right to claim this excuse if the product was purchased on the Internet or on the telephone. These machines are sold all over the world and cannot be stated that "it is not as advertised" in the purpose of a refund.
If there is any charge back initiated by customer after the sale on any of our products for any reason than customer agrees to pay the $75.00 administration fee and all the legal fees in this matter. We have the right to issue an in-store credit.
By placing your order with a credit card, you agree to use your own credit card and waive your right for billing dispute directly with your credit card company and commit yourself to the Good-behavior policy as stated below:
Good faith behavior: Customer agrees that any problem must be solved with Company first before using any other method or channel. Communications must be made through email or fax. Customer agrees not to refuse item(s) that show sign of puncture caused by the shipping company but must examine product first and notify Company if there is any problem. If there is, Company shall provide technical help and/or send missing item or replacement part to Customer. Also, Customer agrees to notify Company of any technical problem and Company shall offer technical help and/or replacement part but Customer does not return item or request return before attempting to resolve such problems. Customer also agrees not to dispute charge amount in case of any such problem before attempting to resolve it with Company in writing.